FAQs

  • We will do our best to deliver products on the specified time. We will check back with you in case of any deviations to the timeline

  • Shipping rates are according to the weight of items. As more the weight increases, the less you require to pay.

  • Books ordered may sometimes be out of stock even if it is available on the website. In such cases, we will either refund or suggest a replacement

  • You cannot cancel the products once it has already been dispatched

Should I need to pay for the shipping?

Yes, shipping charges are incurred on the weight of the items purchased. We encourage our customers to order multiple books as this might make the cost of shipping lower.

Grams Price (USD)
less than 99 10.99
100-199 10.99
300-499 10.99
500-1000 13.99
1001-2000 19.99
2001-3000 24.99
3001-4000 29.99
4001-5000 34.99
5001-6000 39.99

What are the Payment options available at Ratnabook.com?

We accept payments through PayPal or any major cardholders (VISA, MASTERCARD).

For local customers, an enquiry can be made at ratnapustak@gmail.com or an enquiry made at request books section of the website.

How do I know whether the payment through credit/debit card is successful?

An email from Paypal is sent when payment is confirmed. Ratnabook will also send a copy of the invoice.

What should I need to do, if my payment is not successful?

In such circumstance, please contact us at our customer care email address ratnapustakbhandar@gmail.com.

Are there any hidden charges for the product I purchase?

They are no hidden charges for any products purchased at our site

Is it mandatory to create an account to place orders?

 It is not mandatory to create an account on the website before placing an order. A customer can simply enter their delivery information and proceed to the payment section. 

Does Ratnabook.com offers any discount?

Yes, we always work in the best interest of our customers. Offers & discounts are subject to change and it’s is valid as per the terms and conditions.

Is there a discount for books for rare books?

Since these books are obtained through a lot of effort and have appreciative value, we do not offer discounts.

How can I know the product availability?

Titles bearing “Out of Stock” sticker on the product, indicates the unavailability of stock. Stock availability is subject to change and it depends on the number of orders we receive for the day.

When will you start processing the order?

The order processing starts immediately once you place the order. We always try to expedite shipping and ensure faster delivery as per the committed delivery timeline. 

How long will it take me to receive the products that I have ordered?

Books are normally dispatched through Registered Airmail Book Post. Estimate arrival of books is within 10-15 working days.

We will strive to deliver most the products as per the committed timeline and in case of any deviations to the timeline, we will contact you through your registered e-mail id.

How can I track the status of the shipped items?

Once the items are shipped, you will receive a dispatch notification mail to your registered e-mail id from us. This will have airway bill number and courier name. You can use this information to further track your order from the respective courier website. You may also contact their customer care for the status.

Placing an order with www.ratnabook.com is quick and easy. New customers can checkout without requiring account creation.

Add Items to Your Cart

To shop at www.ratnabook.com, just locate an item you'd like to purchase and click the "Add to Cart" button. Clicking this button, you will get a cart pop-up and will place the item in your Cart. Each time you click "Add to Cart," the page will refresh with the new item added to the cart along with previous additions. You can click on the Shopping cart at the top right of the screen at any time to view your items.

Apply Coupon

Located on the bottom left of the screen, the coupon section is designed for customers to enter a coupon code to get a certain percent discount on their product.

Proceed to Checkout

Clicking Proceed to Checkout at the cart page will take customers to the  "Checkout" page, where customers need to fill their email address and other details

Enter a Shipping Address

At this point you are asked to enter shipping address. Please provide a detailed shipping address as possible outline any apartment number and house number in cases applicable.

Payment

For our international customers, you have the option of either making your payment through Paypal or any major cardholders (VISA, MASTERCARD). This can be done by clicking on Pay with Paypal button after entering all the necessary information.

Privacy Policy

We are committed to protecting the privacy of all our customers. Ratnabook.com does not sell, rent, or loan any identifiable information at the individual level regarding its customers to any third party. Any information you give us is held with utmost care and security. This information is collected primarily to ensure that we are able to fulfil your orders and to deliver to you a truly personalized shopping experience.

When you purchase products from ratnabook.com or register with us for any services, you have the option of receiving e-mails regarding updates about special offers, new products, and new services including any significant upgrades from us.

We are also bound to co-operate fully should a situation arise where we are required by law or legal process to provide information about a customer. We may share non-personal, non-individual statistical or demographic information in aggregate form with our marketing partners, advertisers or other third-parties for research and advertising purposes. In other words, we will not tell our marketing partners that you purchased a specific product, but we may tell them how many customers purchased that product.

Exchange Policy/Refund Policy

Books at Ratnabook.com are normally ordered from our distributor Ratna Pustak Bhandar, Nepal. Thus there can be rare cases where books you ordered are out of stock even if it is available on the website. In such cases, we will offer an exchange or refund your money.

For all purchases made through internet banking, Credit cards and Gift cards we will process the refund through the respective payment gateways. The status of the refund will be reflecting in your bank account within 7 working days from the date of refund initiation.

Return Policy

If an item ordered by you on ratnabook.com is delivered to you in a damaged / defective condition, please email us at ratnapustakbhandar@gmail.com.  

Cancellation Policy

As a part of our cancellation policy, you are free to cancel within the period the parcel is dispatched. Cancellation cannot be made once the parcel has been sent to the customer's address.